LivePerson reported QQ1 2025 revenue of $64.7 million, down year-over-year and sequentially, with a negative operating margin and an largely negative bottom line. The quarter highlighted what management described as an ongoing transition: a steep revenue contraction driven by prior renewal effects and a cost structure that remains under pressure, offset in part by disciplined cost control and improving renewal dynamics. Management underscored AI-led product differentiation, an expanding AI toolkit, and partnerships (including the upcoming Amazon Connect integration) as key catalysts for a potential inflection later in 2025. The company reaffirmed full-year targets, emphasizing that the revenue mix will remain roughly 93% recurring and that positive net‑new ARR is expected in the second half. Net-net, LivePerson appears to be in a transitional phase: profitability timelines are elongated, but the foundation for AI-driven growth and enterprise adoption remains a strategic priority.