eGain reported Q3 2025 revenue of $21.0 million, a 6% YoY decline driven by the loss of two large customers in the prior year; however, the quarter showcased profitability upside versus guidance and robust operating cash flow. Non-GAAP net income was $0.765 million ($0.03 per share) on $21 million revenue, while GAAP results remained modest but positive with net income of $0.574 million. The company reaffirmed and expanded its AI knowledge strategy, highlighted by the March launch of the eGain AI Agent for Contact Center and strong customer interest in AI-enabled workflows. ARR in the knowledge segment rose 11% YoY, while overall SaaS ARR declined 6% YoY, underscoring a differentiating growth dynamic within the SaaS mix. A major post-quarter win with a US mega bank’s Consumer Banking Group, expanding usage to >100,000 users across more than half the bank, signals meaningful scale and validates the platform’s enterprise AI vision. Management continues to emphasize a multi-quarter path to growth through AI-driven knowledge infrastructure and expanded deployments across industries, while acknowledging extended sales cycles and macro uncertainty as headwinds.