eGain reported a modest top-line decline in QQ3 2024, with total revenue of approximately $22.4 million, down 3% year over year, largely attributed to Cisco OEM timing and a shift toward rateable recognition. The company delivered a gross margin of 71% (up from 69% year-ago), non-GAAP net income of $2.6 million ($0.08 per share), and an Adjusted EBITDA margin of 10%, marking a 500 basis point year-over-year improvement. Operating cash flow was $1.7 million for the quarter, supported by a disciplined cost structure and continued stock buybacks ($5.5 million in the quarter; ~881k shares). Management reinforced the strategic emphasis on AI knowledge and the AssistGPT rollout, reporting meaningful pipeline and new logo momentum, including a U.S. megabank and other large enterprise opportunities. The balance sheet remains capital-light with cash and cash equivalents of $83.1 million and no net debt, underpinning ongoing share repurchases and investment in R&D and marketing. Near-term headwinds from the Cisco revenue shift temper the topline trajectory, but long-term metrics, such as LTM 109% dollar-based SaaS net expansion for knowledge customers and a 50% YoY increase in new logo/RFP activity over the last nine months of fiscal 2024, suggest meaningful upside as large deployments mature and AssistGPT scales into self-service channels.