eGain’s QQ1 2025 results underscore a dual narrative: near-term revenue headwinds offset by durable demand for AI-driven knowledge management solutions and expanding ARR within its Knowledge business. Total revenue was $21.8 million, down 9.8% year over year, largely due to the loss of two large Conversation and Analytics customers in prior periods. Despite this, management highlighted solid renewals with “no significant churn” and a notable upturn in enterprise opportunity for Knowledge Hub solutions, including field service and cross-enterprise deployments. The Knowledge segment delivered a healthier growth signal with ARR up 16% year over year, while overall SaaS ARR declined modestly (-4% YoY) but rose 2% sequentially, highlighting the resilience of the AI-enabled knowledge platform even as a few large customers exited. Gross margin remained robust at ~70%, while EBITDA and non-GAAP profitability showed pressure from investments in R&D and go-to-market enhancements. Management reiterated a commitment to AI-driven product expansion, notably the new AI Agent and broader Knowledge Hub capabilities, as a growth vector that could accelerate in the second half of FY2025 and into FY2026. AACausal dynamics include Cisco OEM revenue deferral (approximately $1.3 million to be recognized ratably in FY2025) and ongoing sales cycle maturation for large enterprise trials, which the company expects to translate into higher bookings later in the year. This report integrates the QQ1 results with the earnings call commentary to outline the trajectory for eGain’s AI-enabled enterprise knowledge platform and the key factors that will determine investor outcomes over the next 12–24 months.